www.fore-word.com can send packages to just about any address in the world. Our postage rates are calculated according to the weight of the books you order, and not by the fixed rates that some other sites use (which can cost you more).
We send orders to UK destinations via first or second class Royal Mail, larger packages via courier, and international orders via either air or surface mail. We will advise you of these charges upon receipt of your order.
We promise to process and ship all orders within 72 hours of receipt (so long as the books ordered are in print and in stock).
Approximate delivery times are as follows:
UK First class: 3-5 days
UK Second Class: 4-7 days
UK courier: 3-5 days
Western Europe Airmail: 7-12 days
Western Europe Surface Mail: 9-16 days
Rest of World Airmail: 9-16 days
Rest of World Surface Mail: 16-23 days
Annual holiday period.
Orders will still be processed up until the 24th December, however despatches will not happen until the new year.
Who to Contact.
To save time, most books ordered in the UK are dispatched directly from our UK distributor, Central Books Ltd. For the delivery status of your order, please contact:
Central Books Ltd. 99 Wallis Road, London, E9 5LN, United Kingdom.
Mail Order Department: firstname.lastname@example.org
Phone: +44 (0) 845 458 9910. Fax: +44 (0) 845 458 9912
Trade Order Department: email@example.com
Phone: +44 (0) 845 458 9915 Fax: +44 (0) 845 458 9912 on +44 (0)1903 828503
To contact Fore-Word Press Ltd's Liverpool office;
call +44 (0)151 726 0304.
If your order has not arrived within a week of the timescale outlined above, we want to know about it. Please send an email firstname.lastname@example.org in reply to your order confirmation or contact fore-word Press Ltd. on the phone number above. We will do everything we can to trace the books and force their swift arrival.
Any customs or import duties are levied once the package reaches your country. If levied, additional charges for customs clearance must be paid by you. Customs policies vary widely from country to country and you may want to contact your local customs office for further information.
Returns Policy (Fore-Word Press Ltd.)
We're confident that you will love the way our books look and read, and will do our best to make sure that what you ordered is exactly what you get. If for some reason you receive a different book to the one you ordered, we're more than happy to offer you a full refund, or to change it for a book of the same online value. The only condition is that the book must be in its original condition.
To make a return, please package up the item carefully, giving the reason for the return, the order reference from Fore-Word Press Ltd. and wrap the package securely. Then simply send the package to:
Fore-Word Press Ltd.
Registered Office:53 Rodney St, Liverpool. L1 9ER. England. UK.
Tel/Fax +44 (0)151 726 0304
Returns Policy (Central Books Ltd.)
For returns of books purchased from our UK distributor Central Books Ltd:
Please visit Central Book's website and follow their instructions.
You have the right to cancel the contract for the online purchase of any goods within 7 days of delivery. To cancel a contract, write to Fore-Word Press Ltd. at the address above within seven days of receipt. Please quote the transaction number and date from the delivery slip that accompanies your items, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us within 30 days. We recommend that you use a recorded delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless they were delivered to you in error or the goods are faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. Once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item within 30 days. This will not affect your statutory rights in any way.
We promise to treat complaints in a fair, confidential, effective and speedy manner. We acknowledge all complaints within 7 working days and will keep you informed about of their progress.
To help us provide a better service, please be as specific as possible about your complaint;
click here or phone/fax +44 (0)151 726 0304.